Facebook whatapp ads chatflow with Pabbly ChatFlow

[metalabteam]

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Hi, i have created a flow with 'User Start Conversation' as the trigger to activate the flow, however it doesn't work when i tested with my personal whatsapp to start a conversation.

This is my flow link

https://chatflow.pabbly.com/api/flows/share/690d641e44407dd7c8773e05

 

[Preeti Paryani]

Hello @metalabteam,

Could you please share the email address associated with your Pabbly Chatflow account so that we can investigate the issue further?

Also, note that the User Starts a Conversation trigger will only work for the chat initialization message from the user's end. If the Chat is already there in pabbly chatflow with the number, and you receive a message from that number, it wouldn't trigger the flow.

 

[metalabteam]

this is the email associated with my account
[email protected]

 

[Preeti Paryani]

Hello @metalabteam,

Thanks for sharing the email.

The concerned flow seems to be disabled. Kindly enable it and let us know once done so that we can test the issue.

 

[metalabteam]

i had enabled it

 

[Preeti Paryani]

Hello @metalabteam,

i have created a flow with 'User Start Conversation' as the trigger to activate the flow, however it doesn't work when i tested with my personal whatsapp to start a conversation.

The trigger in reported issue seems to be different from the current trigger event.

 

[metalabteam]

yes i actually changed the trigger, it couldnt be found in my facebook ads.

 

[Preeti Paryani]

Hello @metalabteam,

Could you please elaborate on your exact use case and share details about the screenshot you provided? Also, a clearer screenshot would help us understand what you are trying to achieve.

 

[metalabteam]

im trying to use Pabbly chatflow to handle my incoming lead from facebook ads (campaign objective: whatsapp).
i have 2 issues here :
1. how to connect a flow to facebook ads, iamge below showing message sequence doesn't exist when im setting up the ads.
2. how to set up a trigger to fire a chatflow to incoming lead

 

[Preeti Paryani]

Hello @metalabteam,

Thank you for sharing the exact use case. The use case in the exact manner you require is currently not feasible; however, you may achieve it as shown in the attached tutorial.

 

[metalabteam]

Thank you for your sharing, can i set up a flow that send a message to user who signed up from my facebook instant lead form ?

Step 1: user see my Facebook ads
Step 2: fill up lead form to sign up
Step 3: lead's details recorded in google shet
Step 4: reach out to user via whatsapp

 

[Preeti Paryani]

Hello @metalabteam,

Yes, you can set up this workflow to send the message to the user.

 

[metalabteam]

But it seems like doesnt work. Message did not send out to user via whatsapp when they submitted a form entry.

 

[Preeti Paryani]

Hello @metalabteam,

Could you please share the workflow URL so we can better assist you?

 

[metalabteam]

Pabbly

connect.pabbly.com

 

[Preeti Paryani]

Hello @metalabteam,

Upon checking the workflow, it seems that in the Pabbly Chatflow: Send Image Message action, the Image URL field doesn't contain a valid file URL, causing the action to fail.

Kindly map a file URL to avoid facing this issue.

 

[metalabteam]

do you mind to share an instruction to build an Image URL

 

[Preeti Paryani]

Hello @metalabteam,

The image field appears because your Chatflow template includes media. To make it work, you need to add a valid public image URL.

You can upload your image to any public image-hosting tool or simply use the “Share with anyone” link from Google Drive for that specific file and paste it into the Image URL field.

 

[metalabteam]

This is my image url from “Share with anyone” link from Google Drive

7.png

drive.google.com

the status is Invalid media link

 

[Preeti Paryani]

Hello @metalabteam,

I have added an action to your workflow, which seems to have resolved the issue.