Failure of Pabbly Workflow for only 1 Contact record despite all others successful

[AbsoluteAutomations]

Your Workflow URL

https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZiMDYzMTA0M2M1MjZlNTUzMzUxMzEi_pc

Your Task History ID

IjU3NjUwNTZhMDYzNTA0MzU1MjZlNTUzNzUxM2I1MTYzNTQzNjBmMzAi_pc

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Hi Pabbly team, I'm having some issues with the following Workflow - https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZiMDYzMTA0M2M1MjZlNTUzMzUxMzEi_pc

There are 87 Contacts running through this once a week.

All Contacts are successfully running through apart from the same 1 Contact.

The workflow starts with the Unique ID of a Contact record being sent to Pabbly from Ontraport.

The only step that fails for this 1 Contact is the last step.

It has failed two weeks in a row for the same Contact.

I wrote to Ontraport to ask why it was failing, as maybe the Contact record was 'faulty' but they have described that I need to contact you for assistance as it's failing on your end and they can't see why it would be failing on their end.

Looking forward to hearing from you.

 

[Preeti Paryani]

Hello @AbsoluteAutomations,

Could you please allow us to re-execute the failed task history so we can better check it over re-execution?

 

[AbsoluteAutomations]

Yes, please only re-run the failed task.

 

[Preeti Paryani]

Hello @AbsoluteAutomations,

Sure, we will only re-execute the failed tasks if required while examining the issue.

 

[AbsoluteAutomations]

Great, thanks again Preeti

 

[Preeti Paryani]

Hello @AbsoluteAutomations,

This issue has been escalated to the technical team for further review. Please allow us some time, and as soon as we hear any update from the team we will get back to you.

 

[AbsoluteAutomations]

Thanks Preeti for your help, standing-by on this end.