I am struggling to get the client ID on the WHMCS module for a given email address. I need to get the client ID so I can create a ticket which requires the client ID to create it. The ticket creation says "Note: By using Get Clients Method you can get the Client ID." but the Get Clients Method get ALL clients?
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Getting Client ID from WHMCS
- Thread starter deepee
- Start date
When I create a ticket in WHMCS with the same connection as creating a customer in WHMCS in the same task, I get "result=error;message=Authentication Failed "which would normally be attributed to WHMCS but, as the client creation was successful in the same task, so there isn't an authentication issue?
The workflow URL is https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY4MDYzNTA0MzI1MjZmNTUzMzUxMzMi_pc
The workflow URL is https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY4MDYzNTA0MzI1MjZmNTUzMzUxMzMi_pc
Hello @deepee,
Thanks for sharing the Bookflow URL. Upon checking, we noticed that you are first trying to add a client and then create a ticket. Currently, the action indicates that a user already exists with this email.
We recommend capturing a new response with an email that does not exist in WHMCS and then creating the client. Once created, you should receive a client ID in the response. You can then map this client ID while creating the ticket, and the action should work fine.
Please give this a try and let us know if the Create Ticket action returns a successful response.
Thanks for sharing the Bookflow URL. Upon checking, we noticed that you are first trying to add a client and then create a ticket. Currently, the action indicates that a user already exists with this email.
We recommend capturing a new response with an email that does not exist in WHMCS and then creating the client. Once created, you should receive a client ID in the response. You can then map this client ID while creating the ticket, and the action should work fine.
Please give this a try and let us know if the Create Ticket action returns a successful response.
Hello @deepee,
To achieve this use case, the Get Client by Email action is required. Currently, this action does not exist. We have requested its creation, and once it is available, you will be able to add the logic accordingly so that a customer is created only if the client does not already exist.
To achieve this use case, the Get Client by Email action is required. Currently, this action does not exist. We have requested its creation, and once it is available, you will be able to add the logic accordingly so that a customer is created only if the client does not already exist.
So it is possible to only create tickets for existing customers? If I create a customer and it fails, then wouldn't it (or shouldn't it) create a ticket based on email address after the customer is created or if it exists and that step fails, create it as it exists? It has worked before?
Hello @deepee,
No, it would be possible to create a ticket for both cases.
The Get Client by Email action is not yet available. Once released, you’ll be able to use it to fetch the client ID directly from the email received from the server.
This will allow you to handle both cases seamlessly.
No, it would be possible to create a ticket for both cases.
The Get Client by Email action is not yet available. Once released, you’ll be able to use it to fetch the client ID directly from the email received from the server.
- If the client exists, this action will return the client ID, which can then be mapped while creating the ticket.
- If the client does not exist, you can first create the client and then use the returned client ID for the ticket.
This will allow you to handle both cases seamlessly.
