Getting Invalid Mobile Error In 360dialog Setup

[ArpanWowSender]

 

[Neeraj]

You forgot to add a + at the start of the number. Read the instructions below the field.

You can add a static + to the field before the mapping.

 

[ArpanWowSender]

Works now. Thanks!

 

[ArpanWowSender]

Also, any plans for WhatsApp bot and workflows based on responses?

 

[Pabbly]

Also, any plans for WhatsApp bot and workflows based on responses?

For the WhatsApp bot, you might have to check some third-party applications for that.

workflows based on responses?

Can you elaborate more on this? Like you want to use the trigger step for every new message received over WhatsApp?

 

[ArpanWowSender]

Can you elaborate more on this? Like you want to use the trigger step for every new message received over WhatsApp?

I wanted a workflow wherein - when a new reply is received we can send a greeting message on WhatsApp and tell the customer to share their email id. After this, we want to create a Freshdesk ticket with the original message sent by the customer and take the "email id" field from the 2nd message sent by the customer.

 

[Pabbly]

I wanted a workflow wherein - when a new reply is received we can send a greeting message on WhatsApp and tell the customer to share their email id.

This case should be possible as its similar to sending autoresponder. Here's the sample workflow for reference -

 

[ArpanWowSender]

Now, when the customer shares his email id, how do I receive that response and send it to Freshdesk along with the "message body" of the customer's first WhatsApp message?

 

[Pabbly]

Now, when the customer shares his email id, how do I receive that response and send it to Freshdesk along with the "message body" of the customer's first WhatsApp message?

We checked the possibility but unfortunately, we cannot found a workaround for getting the "message body" of the customer's first WhatsApp message.

 

[ArpanWowSender]

We checked the possibility but unfortunately, we cannot found a workaround for getting the "message body" of the customer's first WhatsApp message.

Ok. No problem! Do let me know once you launch the bot.