Getting this error msg - You do not have permission to access this resource.

[Aditya Gaikwad]

Hi Team,


We’re facing an issue with one of our workflows in Pabbly Connect.
Here are the details:

• Workflow Name: Pabbly Connect Workflow ERROR
• Workflow Link: https://connect.pabbly.com/task/his...d=IjU3NjYwNTZkMDYzMzA0MzA1MjZhNTUzNzUxMzIi_pc
  
  
• Error Message: new_workflow_error - You do not have permission to access this resource.
  
  
• Task History ID - IjU3NjUwNTY4MDYzZTA0M2M1MjY0NTUzNDUxMzc1MTY2NTQzMDBmMzQi_pc

This is the first time we’ve encountered this error. The workflow was working earlier, but suddenly we are seeing this issue.


Could you please help us understand:

1. Why the workflow is returning a permission error?
2. Whether this is related to account ownership, team permissions, or webhook configuration?
3. The steps we should take to fix this and prevent it from happening again.

Thanks in advance for your help!

 

[Aditya Gaikwad]

Hi Team,


We’re facing an issue with one of our workflows in Pabbly Connect. Here are the details:

• Workflow Name: Email Popup Partial Submit
• Error Message:
  new_workflow_error - You do not have permission to access this resource.
  
  
• Additional Info: You can check this error in our Pabbly Connect Manager module in the “Workflow ERROR” flow.
• Task History ID: iJ3NjUwNTY4MDYzZTA0M2M1MjY0NTUzNDUxMzc1MTY2NTQzMDBmMzQi_pc

This is the first time we’ve encountered this error — the workflow was working earlier but suddenly started showing this issue.


Could you please help us understand:

1. Why the workflow is returning a permission error?
2. Whether this is related to account ownership, team permissions, or webhook configuration?
3. Steps to fix this and prevent it from happening again.

Thanks in advance for your help!

 

[Preeti Paryani]

Hello @Aditya Gaikwad,

This issue has been resolved. Please try performing the action now and let us know how it goes.

 

[Aditya Gaikwad]

Thanks Preeti,
But can you tell me why it happened, so that i will get idea

 

[Preeti Paryani]

This may have occurred due to a temporary technical glitch, and you should not face such difficulties going forward.

 

[Aditya Gaikwad]

Thanks for prompt help