Google Ads offline conversion - click_not_found

[avielchik]

I am trying to send phone number conversion, yet i receive an error:

No click was found for the provided user identifiers. This may be because the conversion did not come from a Google Ads campaign., at conversions[0].user_identifiers

[{"@type":"type.googleapis.com\/google.ads.googleads.v11.errors.GoogleAdsFailure","errors":[{"errorCode":{"conversionUploadError":"CLICK_NOT_FOUND"},"message":"No click was found for the provided user identifiers. This may be because the conversion did not come from a Google Ads campaign.","location":{"fieldPathElements":[{"fieldName":"conversions","index":0},{"fieldName":"user_identifiers"}]}}]}]

 

[Pabblymember11]

Hey @avielchik

Can you please share the name of the workflow along with its tasks history Id in which you are getting such an error?

 

[avielchik]

Hey @avielchik

Can you please share the name of the workflow along with its tasks history Id in which you are getting such an error?

WorkFLow name -

Monday Conversion -> Ads​

Task ID -

IjU3NjcwNTZiMDYzMjA0MzA1MjY5NTUzMDUxM2E1MTYwNTQzNSI_3D_pc​

 

[Pabblymember11]

Hey @avielchik

This error message is indicating that Google Ads is unable to track a click for the user identifiers provided. This could be due to a number of reasons, such as the conversion not coming from a Google Ads campaign, or an issue with the tracking code on your website.

To resolve this issue, you should check that the conversion is correctly associated with a Google Ads campaign by reviewing the campaign's conversion tracking settings. If the conversion is being tracked correctly, you should then check that the tracking code on your website is properly installed and working accordingly. Additionally, double-check the user identifiers and make sure they are correct.