Google Contact creates duplicate contact

[soleimanb]

Your Workflow URL

https://connect.pabbly.com/workflow/mapping/IjU3NjcwNTZmMDYzNzA0MzA1MjZkNTUzMDUxMzUi_pc

Your Task History ID

IjU3NjcwNTZmMDYzNzA0MzA1MjZkNTUzMDUxMzUi_pc

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

I am sending data from Lead Connector to Pabbly and from Pabbly to Google Contacts.
Right now when I update a field in Lead Connector the automation is supposed to kick in and that works, but when it comes to Pabbly and the data wants to get sent to Google Contacts it creates a duplicate contact. I have created a router but the router keeps creating a new contact even though it is a field within that contact that is being updated.

Google Contacts Creating new contact

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[Preeti Paryani]

Hey @soleimanb,

Apologies for the delayed response.

It appears that the filter condition used in the "No Contact Found" route was not correct. The key you were using in the condition does not appear when the contact already exists, which caused the route condition to fail.

We have made a quick fix in your workflow by updating the filter condition so that it checks the response correctly.

We recommend monitoring the workflow for the next few executions and letting us know if everything works as expected. If you face any further issues, please feel free to update us.

 

[soleimanb]

Thanks

 

[soleimanb]

Just ran the test again and got an error again. Pabbly hasn't been the time-saver I hoped for recently. I seem to be spending quite a bit of effort just keeping automations running with errors.

 

[soleimanb]

It is still creating a duplicate contact.

 

[soleimanb]

These are the error codes I keep getting when I do the test run. Please tell me how to fix it.

 

[Preeti Paryani]

Hey @soleimanb,

Apologies for the inconvenience caused.

We have escalated this issue to our team for further review. Kindly allow us some time, and we will get back to you with an update as soon as possible.

 

[Preeti Paryani]

Hey @soleimanb,

Our team has implemented a small update in the Update Customer action for Google Contacts, and it should now work as expected.

Please try updating a contact again or re-execute the failed task history. Let us know if it works correctly on your end.

 

[soleimanb]

Thank you. I appreciate the quick fix. Sorry for not responding sooner.

 

[ArshilAhmad]

No worries. Glad we were able to help.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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