Google contacts not triggering new contact save

[shishankagrawal]

Your Task History ID

IjU3NjUwNTZkMDYzNTA0MzQ1MjY0NTUzNDUxM2E1MTY3NTQzMTBmMzci_pc

my automation Google LG Contact to Excel Sheet Work Flow is not triggering when i save a new number on my phone android (google contact)
Till 19th sept 2024 it was working fine and after that it didnt work (even though no one made any changes)
Kindly check

 

[Luv]

Hey @shishankagrawal

We have tested your workflow again and it captured the latest entry. Please refer to the image below,

Kindly try updating or creating a few more contact and let us know if it works for you.

Please not that the polling time for this trigger is 10mins.

 

[shishankagrawal]

It's not working or getting triggered though it's fetching new data but whenever I'm updating any contact or creating it doesn't get triggered.

 

[Preeti Paryani]

Hello @shishankagrawal

Can you please make a new test contact and update us on the same so we can better look into the issue? Please mention the contact details of the test entry.

 

[shishankagrawal]

Hi, i created a google contact today (03/10/2024) at 12.10pm. Screenshot attached. i waited for 15 minutes. Still i cant see that contact name in my google sheet named "LG Contacts Android to Gsheet"

 

[Preeti Paryani]

Hello @shishankagrawal

We have escalated your issue to our technical team please allow us time to look into the issue we will get back to you soon.

 

[Preeti Paryani]

Hello @shishankagrawal

As we have checked on our end we didn't get the contact created by you using the concerned email. Although we can notice that the workflow is now working fine. Please refer to the attached screenshot for more info.