Google Drive - New File Trigger - not triggering the flow since 23rd Oct

[Tanya Saxena]

Your Task History ID

IjU3NjUwNTZmMDYzMzA0MzM1MjZkNTUzMDUxMzAi_pc

Hi @Supreme

I've this workflow set in Pabbly since 2023 and this has never happened! Since 23 Oct 2024 (as you can see in the screenshot 2 attached, of workflow history) that since 23rd Oct 2024 the workflow did not RUN/got triggered on any NEW FILE upload (even if so many new file uploads are taking place everyday).

As you can see in Screenshot 1 that THE NEW FILES uploaded (on 1 Nov) are being captured by doing a simple Save and Test. They are being captured in test then why are the NOT automatically being triggered and run, since 23rd Oct?

Background / FYI: This trigger is really important for me and this needs to be fixed asap, as this workflow is large, the gmail it is sending is later captured by another 2 automations in Google Appscript and further a complex automation takes place. ITS BEEN RELIED on this particular trigger since an year. There are 100 of files which are uploaded and renamed automatically based on some naming convention and audit reports and also created every day. SO EVERYTHING IS RELIED ON THIS TRIGGER, ITS THE START OF A BIG FLOW. I need to fix this asap. Every day of it not working is a big loss.

Workflow url: https://connect.pabbly.com/workflow...fDDcMGFBUUAZSIQQdVEYAA1wmA04DeAZHXW4KVAUtUjM#


Screenshot 1 >>>

Screenshot 2>>>>>

 

[ArshilAhmad]

Hi @Tanya Saxena,

Could you please upload a new file to your Google Drive now and check if it triggers your workflow?

 

[Tanya Saxena]

Hi @ArshilAhmad , As you have suggested

I UPLOADED THESE 2 FILES AND WAITED. FOR 10 MINS

AFTER WAITING FOR 10 + MINUTES I CANNOT SEE ANY WORKFLOW IN THE 'TASK HISTORY'

AFTER GOING TO THE WORKFLOW AND DOING A 'SAVE AND SEND TEST' , THE WORKFLOW IS SUCCESSFULLY CAPTURING THE RESPONSE IN TEST. CAN YOU PLEASE FIX THE GLITCH AS SOON AS POSSIBLE, THIS IS REALLY IMPORTANT.

 

[Luv]

Hey @Tanya Saxena

Kindly make sure that you are adding the New File in the same Google Drive account by which you have made the connection. We would recommend making a new connection altogether in order to rectify this issue.

 

[Tanya Saxena]

It is in the same Google Drive and I tried the above uploads after making a new connection.

If Connection or uploading the same drive would have been that problem then it wouldn't have been captured in test too BUT it is SUCCESSFULLY CAPTURED IN TEST BUT NOT RUNNING AUTOMATICALLY (See the screenshots attached above).

 

[Preeti Paryani]

Hello @Tanya Saxena

We have escalated the issue to our technical team. Kindly allow us some time to look into the issue and we will provide you with the updates as we have some.