google sheet purchase event problem

[redouanediri]

i have a store in https://youcan.shop/en/
this store is connected to google sheet
all purchase i can find it in my google sheet orders
the problem is :
with pabbly connect we can not detect this purchase (new raw event added in google sheet orders not detected)

please can you solve this problem ?
thank you

 

[Pabblymember11]

Hey @redouanediri

Could you please tell us if your data is coming from another application or if you are manually feeding it? So if you getting data from a third-party application, in that case, you need to check both the options of "Send On Event" and "Auto Send on Schedule" and by enabling both the options then the data can be forwarded in 1hr. That is something associated with Google API and we cannot change or manipulate it.

And if you are adding the row manually then kindly select "Send on Event" only. Then try adding a new row to test the workflow.

Else you can re-capture the webhook response again and remap the action event if you made any changes in your Google Sheets.

 

[redouanediri]

Yes i use google api
Ok thank you for the solution !