Google Sheets shows messages twice

[markyoung]

Your Workflow URL

https://connect.pabbly.com/workflow/sendwebhookdata/IjU3NmMwNTY5MDYzNDA0MzI1MjZiNTUzNSI_3D_pc

Your Task History ID

IjU3NjAwNTY4MDYzNTA0MzU1MjY1NTUzZDUxMzM1MTZiNTQzMyI_3D_pc

I have set up a webhook from Sales Robot which is similar to Expandi. When the contact replies the messages are seen in Google sheet. One of our person highlight the important messages. For some reason I can see some messages in google sheet showing twice, what is the reason for this?

 

[Pabblymember11]

Hey @markyoung

Seems like the triggering application where you have set up the webhook URL might be sending the webhook response twice or perhaps the message is coming in the trigger response in a different label that you have mapped.

So, kindly check the same from the triggering application.

You can check it through a webbooks testing site called webhook.site.

You can copy the webhook URL provided by Webhook.site inside your plugin and do the test event inside the application to see if the webhook is being worked inside Webhook.site. This will double-confirm the issue.

Here is a sample video that you can follow to track the webhook issue: