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Hi, I am collecting responses from whatsapp to google sheets. But how to respond them back?

The video I used for collecting response from whatsapp to google sheet is this --

The responses are being captured on the google sheets. How do I respond them back?
 

Supreme

Well-known member
Staff member
Hey @RaghavGakhar

You can simply add the "WhatsApp Cloud API: Send Template Message" action step after the Google Sheets action step.

Further, the action step will always send the static message to the recipient's WhatsApp number.


2022-08-01_17h55_53.png
 
Can we only send a static message to the customer and not a message where we can type and reply?
Most questions are on shipping updates.
 

Pabbly

Administrator
Staff member
Can we only send a static message to the customer and not a message where we can type and reply?
Most questions are on shipping updates.
That is not possible as of now. We recommend using WhatsApp Cloud API for sending only notifications.
 
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