How can I get the data instantly from cliniko

[tarun]

Hi everyone,
I have created a workflow where, whenever a new appointment is created in Cliniko, the data should be sent instantly to the next step. However, it is not functioning as expected. The system is indicating that the event will trigger after a minimum of 90 minutes. I am attaching a screenshot for reference. Is there any way to receive the data instantly from Cliniko when a new appointment is created? Any help would be greatly appreciated. Thank you!

 

[ArshilAhmad]

Hi @tarun,

Pabbly

connect.pabbly.com

Cliniko has a polling-based trigger, so it cannot be set to trigger instantly. However, we can reduce the trigger interval to a minimum of 10 minutes. If you would like us to do so, please let us know.

 

[tarun]

Thanks for your reply and confirmation. It would be better if the trigger interval time could be reduced. Could you please guide me on how to achieve this?

 

[Fagun Shah]

Thanks for your reply and confirmation. It would be better if the trigger interval time could be reduced. Could you please guide me on how to achieve this?

Pabbly Connect does't provide less than 10-min trigger time for polling based trigger for any app.

Polling is a old type of trigger used by Cliniko which causes server resource wastage for both pabbly and cliniko.

Try asking cliniko support for webhooks. Same happened with my client as well, may be if enough people push cliniko support then they might update.

 

[ArshilAhmad]

As per your request, we have reduced the trigger interval time for this workflow to 10 minutes.

 

[tarun]

Appreciate it, Arshil Ahmad! This will be useful for me.
Thanks, Fagun Shah, for the information. I'll also get in touch with Cliniko support about the webhook feature.