How long is the access link from the Client Portal API session valid?

[sven-bo]

When using the Client Portal API (`/portal_sessions/`), I receive an access_url along with an expires_at field in the response.

Example:
"access_url": "https://payments.pabbly.com/portal/access/test1234?tk=...",
"expires_at": "2020-03-05T07:19:13.131Z"

Does this mean the generated access_url is only valid until the expires_at timestamp? Or can the link be used beyond that time?

Thanks!
Sven

 

[Preeti Paryani]

Hello @sven-bo,

Thank you for bringing this to our attention.

Please allow us some time to look into the concern. We will get back to you with an update as soon as possible.

We appreciate your patience in the meantime.

 

[Preeti Paryani]

Hello @sven-bo,

When the access URL is created, an email confirmation is sent to the user to access the portal. Please note that this access link has an expiry timeline of 24 hours. If the user does not accept the link within 24 hours, the link will expire.

However, this expiration only applies to the access link itself — the customer’s access to the portal will remain active beyond this period.

 

[sven-bo]

Thank you! It's clear now!

 

[Preeti Paryani]

Glad, could have helped.