How to manage Error when looking up a contact

[321Action]

I have a workflow that needs to create or update a contact in SuiteDash CRM application. I am first using the Get contact Action - to search SuiteDash for the contact by email. If it does not find a match, it gives an error, and I receive an email on this error. I then send the results to a router and check "If success = true then update contact" or "if success is false - create a new contact". I have set the original Get Contact action to ignore the error so the flow will continue to the router, but this seems sloppy the routing will return an error half the time. Is there a better way of checking to see if a contact exists in SuiteDash first, before I run the rest of my workflow?

 

[ArshilAhmad]

Hi @321Action,

Please allow us some time to look into this concern. We will get back to you with an update soon.

 

[ArshilAhmad]

I had a discussion with the technical team, and they informed me that the error occurring when a contact is not present is being sent from SuiteDash's end. Unfortunately, this behavior of the 'Get Contact' action step cannot be changed from our end.

Also, we weren't able to find any other endpoint in SuiteDash which could help you search for a contact.