How to send user Input to webhook? Even its 1st message or another

[deepak9780097800]

I want to send customer's message to webhook to check details in database and reply accordingly.
I want to send customer's details to webhook to save details in my CRM.

 

[Preeti Paryani]

Hello @deepak9780097800,

Could you please elaborate a bit more on your use case? For example, do you want to capture every customer’s reply or input and simply add it to your CRM, or in addition to that, would you also like to analyze all previous replies and then send a response back to the user accordingly? And if it is the latter, how do you plan to generate the response and send it?

 

[deepak9780097800]

Actualy, We deals in vip mobile numbers in India
We already have created a function in our system for whatsapp to search a number and reply accordingly
So I wish, if a user inquire a number on whatsapp like: "What is the final price for 9876543210" then I want to send this message to my system through webhook, My system will create a reply as per its availbility or pre booking, price, discount. and reply with the message

 

[Preeti Paryani]

Hello,

Yes, this use case seems possible. You can achieve it as follows:

1. Whenever a new message is received in Pabbly Chatflow, capture it in Pabbly Connect using the trigger.
2. In your CRM, search for the details (availability, pre-booking, price, discount, etc.) via the number and generate the reply message.
3. Once the reply is generated, send it back to Pabbly Connect.
4. Finally, use the Send Text Message action in Pabbly Chatflow to deliver the response back to the user on WhatsApp.

This way, all customer queries like “What is the final price for 9876543210” will be handled automatically through your existing system logic.

 

[deepak9780097800]

Hi @Preeti Paryani,


Thanks for the clarity! I just need a few confirmations:

1. Is Pabbly Connect mandatory?
   Or can Chatflow directly call my own HTTPS webhook (POST/GET) to forward the raw user message + metadata (name, number, chat-id)?
2. Billing/Tasks:
   If Pabbly Connect is required, will these be billable tasks or included as free within Chatflow?
3. Direct Webhook Option in Chatflow:
   I couldn’t find an option to send user’s message to a webhook or Pabbly inside Chatflow.
   Can you provide any screenshot, how can I use it?
4. Reply Flow:
   Can I send the message to my system → get computed reply → post it back to WhatsApp without Pabbly Connect?

 

[Preeti Paryani]

Hello @deepak9780097800,

I’ve created a detailed video addressing all four of the queries you mentioned above. Please go through it and let me know if you have any further questions beyond what has been covered.

(11) How to send user Input to webhook? Even its 1st message or another | Pabbly Support

www.awesomescreenshot.com

 

[deepak9780097800]

But there is no option to share user message in webhook, even in your video.
It looks like, We only can share user number, name etc. but not the user's message.

 

[ArshilAhmad]

Have you set up a workflow in Pabbly Connect with 'Pabbly Chatflow: New Message Received' as the trigger step? If yes, could you please share the workflow URL where you’ve done this? As mentioned earlier in the video, you need to set up a workflow in Pabbly Connect to receive new messages.

 

[deepak9780097800]

But there is no option to share user message (input) in webhook, even in your video.
It looks like, We only can share user number, name etc. but not the user's message (input).
Will I recieve that also?

 

[ArshilAhmad]

You will receive the message in the trigger response once you complete the trigger step setup.