How to Update Custom Fields While Creating an Issue in Jira via Pabbly?

[turtleannie]

Hello everyone,

I’m using Pabbly to automate Jira issue creation, and I need help updating custom fields in the process. While setting up my workflow, I can successfully create an issue with standard fields like summary, description, and labels. However, I can’t see my custom fields (e.g., “Ticket ID” or “Support Type”) in Pabbly’s available field list.

• How can I properly reference and update custom fields in Jira via Pabbly?
• Is there a way to make these fields visible in Pabbly’s field selection?
• Any workarounds to ensure custom fields are correctly updated when creating an issue?

I’d really appreciate any guidance or solutions from the community. Thanks in advance!

 

[ArshilAhmad]

Hi @turtleannie,

Could you please share the Workflow URL you attempted to set up?

 

[turtleannie]

Sure https://connect.pabbly.com/workflow...PDTQBFVZSBFIDcFxGUm4BAlwmUx4DeAxdCTpdA1J6AmM#

 

[ArshilAhmad]

Pabbly

connect.pabbly.com

Thank you for sharing the Workflow URL. Please allow us some time to look into this concern. We will get back to you with an update soon.

 

[turtleannie]

Hello @ArshilAhmad , thank you for your response. When can I expect an update on this?

 

[ArshilAhmad]

We won't be able to provide an ETA at the moment, but rest assured, our integrations team is looking into this. We will update you as soon as possible.