I received the same email notification twice

[kumarbobbyldh]

Pabbly

connect.pabbly.com

I’m facing an issue with one of my workflows. I received the same email notification twice, even though the trigger/action was added only once in the workflow.


I also checked the workflow history, and it shows that the trigger fired twice. This is confusing because my workflow is set to run when a new row is added to the sheet, but the row was added only once. Could you please check why this duplication is happening and help me fix it?

 

[kumarbobbyldh]

 

[kumarbobbyldh]

Check time, also check in the workflow

 

[Preeti Paryani]

Hello @kumarbobbyldh,

Upon checking the task history, we noticed that there are indeed three task entries where the emails have been sent. Please note that whenever the trigger column is updated, the workflow will run again. It seems that the rows are being updated — particularly column H (the trigger column) — which is causing the workflow to trigger multiple times and send duplicate emails.

 

[kumarbobbyldh]

But see, it's showing entry one time

 

[Preeti Paryani]

Hello @kumarbobbyldh,

It seems that you have booked a meeting with me. I will explain the same over there.

 

[kumarbobbyldh]

sure thanks

 

[Preeti Paryani]

Hello @kumarbobbyldh,

Thanks for joining the meet. We have escalated the issue as mentioned during the meeting. Please create a new workflow and let us know how it goes.

 

[kumarbobbyldh]

Pabbly

connect.pabbly.com

Here is the new workflow. When data is inserted into Google Sheets from another workflow, it should trigger and run. Earlier it sometimes ran 3 to 4 times, but now it’s not running at all. How long do I need to wait before it appears in the history?

 

[kumarbobbyldh]

“The workflow is not running on time. Why is this happening? At night it works fine, but during the day it doesn’t run. I’m only using a single route, and it shows as ‘not found’. I’ve been waiting for more than an hour but still nothing. Could you please provide a proper solution for this issue?”

 

[kumarbobbyldh]

Yes, I received an email now, but it's taking too long, like 5 to 6 hours to send. Why does this happen can you tell me, please

 

[kumarbobbyldh]

But I set in the workflow only 70 minutes

 

[Preeti Paryani]

Hello @kumarbobbyldh,

Upon checking the workflow and history, the workflow seems to be functioning fine. Refer to the attached video for a better understanding.

(9) I received the same email notification twice | Pabbly Support

www.awesomescreenshot.com

 

[Preeti Paryani]

Hello @kumarbobbyldh,

This issue has been fixed.

You can check the new task histories to witness the changes.

 

[kumarbobbyldh]

yes issue is fixed

 

[Preeti Paryani]

Thanks for the update.

 

[Preeti Paryani]

Hello @kumarbobbyldh,

We would greatly appreciate it if you could take a moment to fill out the following form and share your feedback if you found the support provided so far helpful.

https://forms.gle/GAjS4wdPYKuhnEYV9

 

[kumarbobbyldh]

sure i will do

 

[Preeti Paryani]

Hello @kumarbobbyldh,

Sure, as this issue has been resolved, we are marking this forum thread as closed.