• Instructions to Ask a Question

    For any assistance, please click the "Ask a Question" button and select the Pabbly product for which you require support.

    We offer seven comprehensive applications designed to help you efficiently manage and grow your business:

    Our support team endeavors to respond within 24 business hours (Monday to Friday, 10:00 AM to 6:00 PM IST). We appreciate your understanding and patience.

    🚀 Exclusive Lifetime Offers 🚀

    We invite you to take advantage of our special one-time payment plans, providing lifetime access to select applications:

    • 🔥 Pabbly Connect — Lifetime Access for $249View Offer
    • 🔥 Pabbly Subscription Billing — Lifetime Access for $249View Offer
    • 🔥 Pabbly Chatflow — Lifetime Access for $249View Offer

    Make a one-time investment and enjoy the advantages of robust business management tools for years to come.

Incorrect upcoming amount quoted in Payment Confirmation Message

Jbbrack03

Member
I ran into an issue with a payment plan that seems a bit odd, and that I don't believe that I have any control over. I setup a subscription for 5 payments of $100 and a Setup Fee of $100. So for the customer the initial payment is $200 (first payment + setup fee). This went through correctly and the customer was billed correctly. However after making their payment, the payment confirmation stated that the customer's next upcoming payment would also be $200. I'm referring to the screen that pops up in Pabbly after someone successfully completes a transaction. This screen does not match the subscription that I created or the confirmation email that was sent to the customer. I'm not sure if it's a bug or something that I can adjust somewhere. So I'm bring it up here to see if there is a resolution. I don't want my customers to be quoted the wrong upcoming amount after making a payment.
 

Attachments

  • image000000.png
    image000000.png
    262.8 KB · Views: 143
  • Screenshot 2023-12-20 at 4.34.52 PM.png
    Screenshot 2023-12-20 at 4.34.52 PM.png
    108.5 KB · Views: 141
  • Screenshot 2023-12-20 at 4.35.54 PM.png
    Screenshot 2023-12-20 at 4.35.54 PM.png
    86.1 KB · Views: 127
D

Deleted member 9923

Guest
Hello @Jbbrack03 ,
We have investigated this matter on our end and identified the same issue. It appears to be a result of a bug on our part. Please grant us some time to address and rectify this issue. We will keep you informed once it is resolved
 
D

Deleted member 9923

Guest
Hello @Jbbrack03 ,
We have addressed and resolved the reported issue. Kindly review the changes on your end and inform us of any remaining concerns or issues.
 
Top