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Incorrect upcoming amount quoted in Payment Confirmation Message

Jbbrack03

Member
I ran into an issue with a payment plan that seems a bit odd, and that I don't believe that I have any control over. I setup a subscription for 5 payments of $100 and a Setup Fee of $100. So for the customer the initial payment is $200 (first payment + setup fee). This went through correctly and the customer was billed correctly. However after making their payment, the payment confirmation stated that the customer's next upcoming payment would also be $200. I'm referring to the screen that pops up in Pabbly after someone successfully completes a transaction. This screen does not match the subscription that I created or the confirmation email that was sent to the customer. I'm not sure if it's a bug or something that I can adjust somewhere. So I'm bring it up here to see if there is a resolution. I don't want my customers to be quoted the wrong upcoming amount after making a payment.
 

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MukeshR

Member
Staff member
Hello @Jbbrack03 ,
We have investigated this matter on our end and identified the same issue. It appears to be a result of a bug on our part. Please grant us some time to address and rectify this issue. We will keep you informed once it is resolved
 

MukeshR

Member
Staff member
Hello @Jbbrack03 ,
We have addressed and resolved the reported issue. Kindly review the changes on your end and inform us of any remaining concerns or issues.
 
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