Infusionsoft trigger does not work

[tverdouw]

Hey guys,

When I trigger the Infusionsoft event 'Tag added to contact" it's not being recognized when a tag has been added to a contact, so the automation does not start running.

Can you please take a look at this?

 

[Supreme]

Hey @tverdouw

The Infusionsoft Trigger event "Tag Added to Contact" only works when that particular Tag is been assign to a lead. So it will only get triggered when that particular tag gets assigned.

So first assign a tag, then come back to your Pabby Connect workflow and click on "Save & Send Test Request" to get the details of the contact being assigned with that particular tag.

 

[tverdouw]

Thank you for your reply Supreme Verma.

I know how to setup the automation.
The issue however is that new contacts that gets the tag are not being recognized by Pabbly.
See my screenrecording: https://www.berrycast.com/conversations/21b7dc6d-6234-5562-8c96-58f91d9c9a3b

 

[Supreme]

Hey @tverdouw

Thanks for your reply and the video.

The Infusionsoft Trigger event "Tag Added to Contact" only works when that particular Tag is been assign to a lead. So it will only get triggered when that particular tag gets assigned.

So first assign a tag, then come back to your Pabby Connect workflow and click on "Save & Send Test Request" to get the details of the contact being assigned with that particular tag.

After assigning the tag to the contact you need to click on "save and send the request " of the trigger for the new response. Though you haven't clicked on the "Save and Send Request" the response would not appear.

So to capture the Webhook Response, please first assign the tag and then press on the "save and send request".

 

[tverdouw]

Thank you Verma,

What I'm trying to say is. No matter what I do, the contact is not being refreshed by Pabbly.
Here another example where I do exactly what you are mentioning: https://www.berrycast.com/conversations/4fb21d05-b982-5146-95db-f70b87b5aa40

The issue is that Pabbly keeps coming up with the same old contact.

 

[Supreme]

Sorry for the inconvenience. Please allow us some time to check on this. We will update you in a while.

 

[tverdouw]

Ok thank you. Looking forward to it!

 

[Supreme]

Hey @tverdouw

There seems to be some issues with tags. We have contacted the Infusionsoft team regarding the same.

Can you please let us know the number of tags you have in your Infusionsoft account currently?

 

[tverdouw]

Hey Verma, currently I have 530 tags in my Infusionsoft account

 

[Supreme]

Hey @tverdouw

Thanks for the details. We will get back to you as soon as possible with the updates.

Thanks for your cooperation!

 

[tverdouw]

Thank you, much appreciated. Looking forward to the update!

 

[tverdouw]

Hey @Verma, any updates on this?

 

[Supreme]

Hey @tverdouw

We are still in contact with Infusion Team regarding your concern and more. We will update you once they revert back to us with the solution.

Thanks for understasding!!