Issue Connecting to Canva

[nic_hoss]

Hello.
I followed the instructions exactly to connect to Canva but I keep getting this error.

Has something changed/is there something else we need to do to connect canva?

 

[ArshilAhmad]

Hi @nic_hoss,

Please log in to your Pabbly Connect and Canva accounts in an Incognito tab, then follow the exact steps shown in the video below to establish a new connection with your Canva account.

 

[Crewbella]

Hello, tried your solution. It still doesn't work.

https://connect.pabbly.com/callback-url?error=invalid_scope&error_description=Requested%20scopes%20are%20not%20allowed%20for%20this%20client.&state=eyJzb3VyY2UiOiJhcHBzIiwiaWQiOjQxMTUsImJ0bl9pZCI6InBrY2VfYXV0aF9idG5fMTc0NzYxMDAyNTExNTkxNzgwNTg5Nzc1NDc3NCIsImFwcF9pZCI6NDExNSwib3JpZ2luIjoiY29ubmVjdC1wcm9kIiwiY29kZV92ZXJpZmllciI6Ilktem9KNm40cUhRZGxiZW0xNm1VdnhwZndVRnJKdFRpRnphSHB3d3c4RU5jNGJaaU55aHAwRGkyRlJaWHBhMmJxRnMiLCJwYXJhbWV0ZXJzIjpbeyJrZXkiOiJjbGllbnRfaWQiLCJ2YWwiOiJPQy1BWmJsbkY5RUs4ZkIifSx7ImtleSI6ImNsaWVudF9zZWNyZXQiLCJ2YWwiOiJjbnZjYTE3dm5PNUFqMXlRNHNkNFhrQVlrMVZBNUxwVEpaei1hYWt2WXM5Qjc3TWc0NzgxMzE4ZSJ9XX0%2C

 

[ArshilAhmad]

Could you please make a short screen recording showing the exact issue you’re encountering while trying to create a new connection with your Canva account in an Incognito tab?

 

[Crewbella]

Here you go. Kindly Check
https://drive.google.com/file/d/1_zkuStPrN8-ECWuPCuJzSsIQHP3V0bMz/view?usp=sharing

 

[Preeti Paryani]

Hello @Crewbella,

Thank you for sharing the screen recording. Unfortunately, the error window did not appear in the video provided.

Could you please share a screenshot of the error message or a new screen recording that captures the error pop-up? This will help us better understand the issue and assist you more effectively.

 

[Crewbella]

Sorry for the inconvenience. This new video has the error window shown, and I've also added the screenshot of the Error window

https://drive.google.com/file/d/1k-_8vAqNjuRiyfP9wvKOVu9S35i57UrQ/view?usp=sharing

 

[Preeti Paryani]

Hello @Crewbella,

Please allow us some time to look into this concern. We will get back to you with an update as soon as we have some.

PS: This thread has been moved to Private discussions to maintain confidentiality.