Issue Creating GHL Sub-Accounts via Pabbly - “Company Does Not Have Access to This Feature” Error

[oscarbnihrane]

Hi team,

I used to be on the Pabbly Connect $39/month plan (20,000 tasks) and had GoHighLevel’s $497/month SaaS Pro plan with API access.

Later, I downgraded GHL to $297/month (no API) and switched Pabbly to the free plan.
Recently, I’ve upgraded again to:
• Pabbly 10,000 tasks/month ($19/month)
• GoHighLevel $497/month plan (API access included)

Now, I want to automatically create a sub-account in GHL when a form is submitted using Pabbly, just like I used to.

But when I try using my old Pabbly automation, it gives this error:
“The company does not have access to this feature.”

Can you help me understand:
1. Why this is happening now despite having the right GHL plan again and using the same connections?
2. Is there something I need to re-authorize or reset to regain sub-account creation access via Pabbly?

Thanks,
Oscar

 

[ArshilAhmad]

Hi @oscarbnihrane,

Could you please share the Workflow URL where you have this concern?

 

[oscarbnihrane]

Sure, here: https://connect.pabbly.com/v2/app/w...KBWALHwUBAVcHdFJLUVNWVQZ8VRhVLlEYX2xYBlZ-A2I#

 

[oscarbnihrane]

 

[ArshilAhmad]

Pabbly

connect.pabbly.com

Please establish a new connection with your GHL account and see if that resolves the issue.