Jira connector broken?

[jdavidbakr]

Your Workflow URL

https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjcwNTZkMDYzMTA0M2Q1MjZjNTUzMTUxMzci_pc

Your Task History ID

IjU3NjUwNTY0MDYzMDA0MzM1MjY1NTUzNzUxMzY1MTZiNTQzNDBmMzMi_pc

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Starting today I've been getting the following error on my flow that creates a Jira ticket:

{
"errorMessages > 0": "There was an error parsing JSON. Check that your request body is valid."
}

Seems that maybe Jira changed something that broke the connector?

 

[Preeti Paryani]

Hey @jdavidbakr,

Thank you for sharing the details.

Upon checking, it appears that the mapped data in the step that failed contains double quotes, which caused the failure because the JSON structure becomes invalid when unescaped quotes are present.

To resolve this, we recommend adding a Text Formatter step after the Harvest Title action and removing the double quotes from the content before passing the data to the next step.

This should prevent the JSON from breaking and allow the workflow to execute successfully. Please try this and let us know how it goes.