Leadconnector V2 "Update Contact" Not Updating Value WITHOUT DND Enabled

[wonders83]

We have a workflow that receives a 'Yes' or 'No' value from a webhook. We then use the "LeadConnector V2: Update Contact" action to change a contacts custom variable. I noticed that the action had "DND: True" and was enabling DND on all channels. I set 'map' to on and left DND blank, and now the custom variable does not get updated. How do I prevent the action from messing with the DND and only update the custom value?

 

[ArshilAhmad]

Hi @wonders83,

Could you please create a short screen recording that shows the exact issue you are encountering? Also, please share the workflow URL where you have this concern.

 

[wonders83]

Hi @wonders83,

Could you please create a short screen recording that shows the exact issue you are encountering? Also, please share the workflow URL where you have this concern.

https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZjMDYzNDA0M2Q1MjY4NTUzNTUxMzYi_pc is the workflow. Is there a way I can send you a video in private message?

If you look at that workflow and go to the route called GHL Contact ID Exists, at the bottom you'll see a field called send review.

This value is derived from an inbound webhook. If the DND setting is set to true like below, the send review field is updated correct, but unfortunately DND becomes enabled on the contact.

If the DND is removed like in the photo below, it will not update the custom value field.

 

[Preeti Paryani]

Hello @wonders83

Our team has made some changes to the action. Kindly add a new test and let us know if it now works for you.

 

[wonders83]

@Preeti Paryani Awesome, thank you for the prompt fix! It's working now