Messagebird integration broken.

[Richard_wp]

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I want to send a SMS with messagebird, the step is within a router.
I have the required field filled and mij 'originator' verified at the side of messagebird.
When testing the step it all ways returns the error

{
    "errors": [
        {
            "code": 9,
            "description": "no (correct) recipients found",
            "parameter": "recipients"
        },
        {
            "code": 9,
            "description": "originator is required",
            "parameter": "originator"
        }
    ]
}

When looking in the api-log at the side of messagebird it shows as no data at all was send to messagebird as the "Content last request" field is completely empty.

 

[Preeti Paryani]

Hi @Richard_wp,

Thanks for sharing the screenshot. Upon checking the configuration, it looks like the issue is coming from the values entered in both required fields:

1. Originator
   You have entered “WPHelpdesk” as the originator. In many MessageBird accounts, the originator must be a valid sender number (with country code) or an approved sender ID, otherwise MessageBird may reject it.
   Kindly try using a valid sender phone number (as per your MessageBird account configuration) and test again.
2. Recipients
   Please ensure the recipient number is entered in the correct international format and is a valid mobile number (including country code). If required, try removing the “+” and test once again, as some providers expect only numeric values.

Once you update these values, please re-test the action and it should work correctly.

 

[Richard_wp]

with messagebird the sender can be a alpha&numeric name with a limit of 10 characters, and as stated I have the sender name verified.
already tested different recipient number formats (for netherlands +31, 0031, 31, none of these work)

As stated in the api logs on the end of messagebird the entries are empty, none of the data is send by pabbly to messagebird.

 

[ArshilAhmad]

Thank you for sharing the additional information. Could you please share a screenshot showing the originator verified in your MessageBird account so our technical team can look into this issue?

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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[Richard_wp]

images of the registered originators and of the messagebird api log.
I assume the 18:57 time entry was a test by one of the support agents of pabbly?

 

[ArshilAhmad]

Thank you for sharing this information. Please establish a new connection with your MessageBird account, make sure to enter AccessKey as a prefix to your API key while setting up the connection, and see if that fixes the issue.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support