Monthly Subscription refund automatically and again renewed manually after that all work flow from payment gateway to g sheet got stopped

Aariembroideryn Designers

Aariembroideryn Designers

Member
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Hi
I am using monthly subscription, renewed Subscription by 31-12-2025 but refunded automatically on 1-1-26 and again renewed manually today 2-1-26 & renewal was success, after that all work- flow payment gateway to g sheet not working...
tested all work-flow manually working getting the test data but real time data not working...
how to proceed pls help
 
Preeti Paryani

Preeti Paryani

Well-known member
Staff member
Hello @Aariembroideryn Designers,

Thanks for reaching out.

Upon checking, you are using a Razorpay webhook trigger. Real-time data will be received only when Razorpay sends events to the webhook. It appears that no webhook events have been received after 1st January, which is why live data is not coming, even though manual tests work.

Please check in your Webhook configuration and confirm that the webhook is still active/enabled. If not, enable it and then test with a new live payment.
 
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