Monthly Subscription refund automatically and again renewed manually after that all work flow from payment gateway to g sheet got stopped

[Aariembroideryn Designers]

Your Workflow URL

https://connect.pabbly.com/workflow/sendwebhookdata/IjU3NjUwNTZlMDYzMzA0MzU1MjZlNTUzMzUxMzci_pc

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Hi
I am using monthly subscription, renewed Subscription by 31-12-2025 but refunded automatically on 1-1-26 and again renewed manually today 2-1-26 & renewal was success, after that all work- flow payment gateway to g sheet not working...
tested all work-flow manually working getting the test data but real time data not working...
how to proceed pls help

 

[Preeti Paryani]

Hello @Aariembroideryn Designers,

Thanks for reaching out.

Upon checking, you are using a Razorpay webhook trigger. Real-time data will be received only when Razorpay sends events to the webhook. It appears that no webhook events have been received after 1st January, which is why live data is not coming, even though manual tests work.

Please check in your Webhook configuration and confirm that the webhook is still active/enabled. If not, enable it and then test with a new live payment.

 

[Aariembroideryn Designers]

i have checked all web hooks are active & enable only...i have shared webhook also....pls check

 

[Preeti Paryani]

Hello @Aariembroideryn Designers,

Thanks for confirming.

Since the webhooks are enabled from your end, you will now need to check with the Razorpay team whether the payment events are actually being sent to the webhook URL.

To further isolate the issue, we recommend:

• Using a webhook testing service (for example, webhook.site).
• Configure the Razorpay webhook to point to the test webhook URL.
• Make a live payment and verify whether the event is received there.

If the payment event is not received on the test webhook URL, then the issue is confirmed to be from Razorpay’s end, and you can report this to their support team.

Please refer to this tutorial to learn how to use webhook.site -

If Razorpay sends the event successfully, we can review it further from our side.

Please let us know the outcome.