Moosend automation not recognizing pabbly webhook URL - due to status = "error" when accessing the URL

[woratana]

Hi Pabbly team,

I am having an issue where Moosend automation said the webhook URL from Pabbly is invalid. So I had a check as well as opening ticket for Moosend support.

What we found from the investigation is that the webhook URL generated from Pabbly returns status = "error" when the webhook URL is requested without any payload. Hence, Moosend detects that webhook URL is invalid.

I have discussed with Moosend support back-and-forth, and the Moosend support replied that the webhook needs to return status = "success" when there is no payload, same standard as other webhook providers. Is it possible for Pabbly dev team to make this change please?

Please see the attach screenshots (with and without payloads) attached.

Cheers,
Perth

 

[Pabblymember11]

Hey @woratana

You have to necessarily pass any payload(Query Parameter or JSON Body or Form Data ) to the webhook URL unless it wouldn't get validated. We can only process the webhook response if it has some data and we cannot trigger the workflow if the webhook data is not present else it could create a mess on one's automation.

 

[woratana]

Hi @Supreme

Thank you for your reply. However, I am now stuck. Since Moosend team is refused to make change on their side. You also refuse to make change on your side.

What would be the next best step forward? You sounds like I have to either stop using Moosend or Pabbly, which is both important to my business

Cheers,
Perth