Moxie Create a Ticket

[woodennickel]

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I don't authorize Pabbly Support to log in to my account.

There is no action in Pabbly, for example, I want Pabbly, upon a trigger, to create a ticket in Moxie.
I added to the requests for integration some time ago, but its not available yet.
Zapier does have the create ticket action, so I figure its possible.
I got this from ChatGPT, and I am wondering if this makes sense... its a little beyond me, but I'll give it a try if it makes sense.

Yes — you can still create Moxie tickets from Pabbly Connect even without a pre-built “Create Ticket” action by using Pabbly’s API/HTTP request step to call Moxie’s Public API.

What you’ll use​

• Moxie Public API has a Create Ticket endpoint: POST /action/tickets/create
• Your Moxie API Key is sent as a header named X-API-KEY, and you’ll use your workspace Base Endpoint URL
• In Pabbly, use API (Pabbly) / the API module to send a custom request

---

Step-by-step in Pabbly Connect (typical setup)​

1. In Moxie: enable API + copy Base URL + API Key
   • Workspace settings → Connected Apps → Integrations → Enable Custom Integration (this shows your Base Endpoint URL + API Key)
2. In Pabbly Connect: add an action
   • Choose API (Pabbly) (or whatever Pabbly labels their API request module) → Execute API Request / similar.
3. Configure the request
   • Method: POST
   • URL:
     https://<your-moxie-base-host>/api/public/action/tickets/create
     (Moxie docs show endpoints as “Base URL + /api/public/…”, and the ticket path is /action/tickets/create.)
   • Headers:
     • Content-Type: application/json
     • X-API-KEY: <your_moxie_api_key>
   • Body (JSON): (map fields from previous Pabbly steps as needed)
     
     {
     "userEmail": "[email protected]",
     "ticketType": "Fancy Support Request",
     "subject": "Please do some work for me!",
     "comment": "This is going to be a rad comment here.",
     "dueDate": "2024-06-01",
     "formData": {
     "answers": [
     {
     "fieldKey": "ProjectType",
     "question": "What type of project do you need?",
     "answer": "Website design"
     }
     ]
     }
     }
     
     

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Common “gotchas” (so it actually works)​

• userEmail must already exist as a known contact in your Moxie workspace or the ticket is rejected.
  • If needed, you can add a prior Pabbly step that creates the contact first using Moxie’s “Create Contact” endpoint (listed in their Public API endpoints collection).
• ticketType must match exactly the Ticket Type name in Moxie (Tickets → Settings).
• Rate limit: Moxie notes a limit of 100 requests / 5 minutes for Public API.

 

[ArshilAhmad]

Hi @woodennickel,

Please use the API (Pabbly) module to execute the endpoint in this manner and check if that gives you the desired result.

Pabbly

connect.pabbly.com

Watch the video shared below to understand where you can find the X-API-Key and Base URL in your Moxie account.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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