mezmer
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Hi Pabbly Support Team,
We have a few questions and issues regarding our Pabbly Chatflow setup that we'd appreciate your help with.
1. Chatbot responses not visible on WhatsApp Web
When testing our chatbot flows, the automated responses from the bot are not visible on WhatsApp Web. They show up fine on the phone (WhatsApp mobile app), but on WhatsApp Web the bot responses simply don't appear. Is this expected behavior with WhatsApp Business API numbers, or is this a configuration issue on our end?
2. Client unable to see bot messages (shows "Waiting for message")
Our client (the business owner) is unable to see the actual chatbot responses in the WhatsApp app. Instead of the bot's messages, it shows "Waiting for this message. This may take a while." on his device. On my end as the customer, I can see all the messages perfectly fine on my phone. Why is this happening on the business owner's device and how can we fix this?
3. Managing customer chats from a second device / Mobile access to Pabbly Inbox
Our client wants to be able to view and respond to customer chats from a second device. The original plan was to use WhatsApp Web on a second phone for this. However, given the issues mentioned above (bot responses not showing on WhatsApp Web), this doesn't seem viable.
We did notice that the Pabbly Chatflow Inbox works perfectly and shows all messages without any issues, along with useful features like taking over conversations. Since the Inbox seems to be the most reliable way to manage conversations, is there a dedicated mobile app for Pabbly Chatflow that our client can install on their phone? Or any other recommended method to access the Pabbly Chatflow Inbox easily from a mobile device? This would solve the second device problem for us.\
Looking forward to your response.
Thank you.
We have a few questions and issues regarding our Pabbly Chatflow setup that we'd appreciate your help with.
1. Chatbot responses not visible on WhatsApp Web
When testing our chatbot flows, the automated responses from the bot are not visible on WhatsApp Web. They show up fine on the phone (WhatsApp mobile app), but on WhatsApp Web the bot responses simply don't appear. Is this expected behavior with WhatsApp Business API numbers, or is this a configuration issue on our end?
2. Client unable to see bot messages (shows "Waiting for message")
Our client (the business owner) is unable to see the actual chatbot responses in the WhatsApp app. Instead of the bot's messages, it shows "Waiting for this message. This may take a while." on his device. On my end as the customer, I can see all the messages perfectly fine on my phone. Why is this happening on the business owner's device and how can we fix this?
3. Managing customer chats from a second device / Mobile access to Pabbly Inbox
Our client wants to be able to view and respond to customer chats from a second device. The original plan was to use WhatsApp Web on a second phone for this. However, given the issues mentioned above (bot responses not showing on WhatsApp Web), this doesn't seem viable.
We did notice that the Pabbly Chatflow Inbox works perfectly and shows all messages without any issues, along with useful features like taking over conversations. Since the Inbox seems to be the most reliable way to manage conversations, is there a dedicated mobile app for Pabbly Chatflow that our client can install on their phone? Or any other recommended method to access the Pabbly Chatflow Inbox easily from a mobile device? This would solve the second device problem for us.\
Looking forward to your response.
Thank you.
