My recurrent payment didnt work
Status: Closed · Asked by Jose Rico on · 0 views
Hello Jose,
Thank you for reaching out to us.
Upon reviewing your details, we noticed that your previous subscription was purchased at an older rate. Since the plan prices have since been revised, we are unable to re-issue an invoice at the previous pricing.
To continue using the service, please select and purchase your desired plan directly from our updated pricing page: 👉 Pabbly Plus Pricing
Please let us know if you have any questions or need further assistance!
Hello Naman,
Thank you for your reply. I understand that the plan prices have been updated, and I'm not asking to keep the old price permanently.
However, my invoice for this month was issued at $79, and the payment only failed because the automatic charge didn't go through. My payment methods have been working correctly for the past 10 months, so this issue was not caused on my end.
For that reason, I'd like to request the following: allow me to pay this month at the $79 shown on my invoice, and next month I'll purchase the new plan at the updated price.
I don't think it's fair to pay almost double this month because of a failed recurring payment that I had no control over. I'd really appreciate it if you could consider this request or escalate it to someone who can help.
Thank you for your understanding.
Best regards,
Hello Jose,
We completely understand your point regarding the automated charge failure and appreciate your long-standing subscription with us. As requested, you can process the payment for this billing cycle at your existing rate of $79 directly through the link below:
Please complete the payment using this link to keep your services active. For subsequent renewal cycles, you can transition to the updated plan pricing as discussed.
If you run into any issues during payment, please feel free to let us know!