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Mysql data is not getting triggered

Crudoimage

Member
Your Task History ID
IjU3NjUwNTZmMDYzNjA0MzQ1MjZkNTUzNTUxMzY1MTY3NTQzMzBmMzQi_pc
IMG_0199.jpeg
 

Preeti Paryani

Well-known member
Staff member
Hello @Crudoimage,

The workflow seems to be getting triggered, refer to the attached screenshot.

1735534324501.png



Could you confirm if any records are still being missed? If so, please share specific details to help us investigate further.
 
Last edited:

Preeti Paryani

Well-known member
Staff member
Hi @Crudoimage,

Your workflow appears to be getting triggered (please refer to the attached image for more details). However, if there are any rows that may have been missed, kindly provide us with unique details for those specific records. This will help our team investigate the matter further.

1735713367244.png


Looking forward to your response.
 

Preeti Paryani

Well-known member
Staff member
Hello @Crudoimage,

Please allow us some time to investigate the issue further. We will provide you with updates as soon as we have more information.

Thank you for your patience and understanding.
 

Preeti Paryani

Well-known member
Staff member
Hello @Crudoimage,

The issue appears to be related to the time zone difference. The records from SQL are in UTC, while your Pabbly Connect account is set to Asia/Kolkata. This might make it seem like workflows are running late.

However, since your workflow polls the data at a 10-minute interval (and can go up to 30 minutes max), there will generally be no more than a 10-minute difference between the record's creation time and the workflow's trigger time.

Let us know if you need further clarification!
 

Preeti Paryani

Well-known member
Staff member
Hello @Crudoimage,

Thank you for sharing the screenshot. It seems the time zone displayed is based on the localhost rather than the server where your database is hosted.

Could you please execute the query directly on the server where your database is hosted and share a screenshot with us? This will help us better understand the issue.

Thank you for your cooperation!
 

Crudoimage

Member
Our server is running WHM & cPanel, and we are using phpMyAdmin to manage the database. Please find below the screenshot showing both the Server Time and MySQL Time
 

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Preeti Paryani

Well-known member
Staff member
Hello @Crudoimage,

Could you please confirm if you're manually adding data to MySQL or if SQL is auto-filling the created and updated dates?

If SQL is auto-filling these fields, could you provide us with a screenshot or a short screen recording showing the format and time zone of the dates entered by SQL? This will help us investigate the issue further.

Thank you for your cooperation!
 
Last edited:

Preeti Paryani

Well-known member
Staff member
Hello @Crudoimage

Could you please provide us with a screenshot that includes the dates and additional details from the rows? This will help us compare and verify if there is a time difference. Also, please let us know if the created and updated date and time are added as per Asia/Kolkata timezone or as per any other timezone.

The current screenshot does not provide sufficient information for us to check. It would be helpful if you could share the details as shown in the example screenshot below.

1736143580158.png
 
Last edited:

Preeti Paryani

Well-known member
Staff member
Hello @Crudoimage,

The file you’ve shared contains data with a start date for 2023, but since we only store task history for the last 15 days, we cannot use that data for comparison. Please provide the most recent rows so we can assist you more effectively. Without the correct details, it will be challenging for us to resolve the issue.

Also, please let us know if the created and updated date and time are getting added by the system as per Asia/Kolkata timezone or as per any other timezone.

Looking forward to your response.
 
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