'New comment' from Facebook workflow has stopped working

[Vicki]

Your Workflow URL

https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY5MDYzNzA0MzA1MjZlNTUzMjUxMzEi_pc

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I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Hi there, my 'Send BiB UK FB comments to Slack' workflow stopped working a few weeks ago. I have tried reconnecting at each step and even creating a new workflow from scratch, but I keep getting this error in all my tests:

Could you please help? Thanks!

 

[Preeti Paryani]

Hello @Vicki,

Please try testing the trigger now and let us know how it goes.

 

[Vicki]

Hi @Preeti Paryani, I just tried testing the trigger, but I'm afraid it's still not working (the comments aren't reaching Slack). Here's what I did:

1) Clicked "Re-capture webhook response"
2) Went into the connected Facebook account and posted a comment in a post
3) Clicked "Save & Send test request". Here, a dropdown appears briefly and then disappears, so I can't see the error code

I also clicked "Save & Send test request" in the Action. I then checked the last step (Slack action), but the Message is still showing data from a test I ran 8 months ago.

Thanks!

 

[Preeti Paryani]

Hello @Vicki,

Could you please try creating a new workflow to capture the leads? Let us know if you're able to capture the comments there.

 

[Vicki]

Hi @Preeti Paryani, I was creating the new workflow and had the old one open side by side - when I ran the trigger test, I noticed the old workflow had picked up the test comment. It seems to be working again!

Could you please let me know what you did to fix it so I know for the future?

Thank you very much for your help with this!

 

[Preeti Paryani]

Hello @Vicki,

It seems to be a temporary issue, which you shouldn't face in the future. I am glad to know that its working again.

As your issue has been resolved, we’d appreciate it if you could share quick feedback on the support received:
https://forms.gle/GAjS4wdPYKuhnEYV9

Thank you for your time.

PS: We are closing this thread as the issue is resolved. Please feel free to reach out to us if you face any issues in the future.