Notification on Whatsapp

[psathe413]

Dear Team,

Below is the screenshot where we received an error message in WhatsApp cloud API.

Request to check and let us know.

 

[Arshita]

Hey @psathe413

As I can check from your workflow, it seems that the template name you are entering in the WhatsApp action step does not exist.
This is the reason you are facing the issue.

I kindly request you to create a new connection with the application and ensure that the template name exists in WhatsApp.
Once you have completed this step, please let me know if you are still facing the same issue.

 

[psathe413]

Hi,

I have created a new connection but still m facing the same issue. Also, Pabbly asking for "Add Payment Method". Please check the below screenshot.

Can you help me with the WhatsApp Template? because it gets rejected every time.

 

[Arshita]

I apologize for the inconvenience, but to approve the WhatsApp Template, you will need to reach out to the WhatsApp support team.

You can take help from the below videos: