Novocall/TimeSync Integration Not Working

[david]

Consent to Access & Modify

I don't authorize Pabbly Support to log in to my account.

Tried to use Novocall integration but it did not work.

Tested but the webhook was never captured by Pabbly. When I did a custom webhook form Novocall to Pabbly it worked smoothly.

Strange that the native integration doesn't work but the custom webhook worked.

Where can I report this integration error to be fixed?

 

[Preeti Paryani]

Hello @david,

Could you please try setting up the workflow using the Novocall (Native) app as the trigger in the Classic Builder and let us know if you encounter the same issue? Also, please share the workflow URL so we can review it in detail.

 

[david]

Hello @david,

Could you please try setting up the workflow using the Novocall (Native) app as the trigger and let us know if you encounter the same issue? Also, please share the workflow URL so we can review it in detail.

I've did that and it did not work. https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjYwNTY0MDYzNzA0MzA1MjY0NTUzZDUxMzEi_pc

 

[Preeti Paryani]

Hello @david,

Could you please try the workflow setup in the Classic Builder?

 

[david]

Hello @david,

Could you please try the workflow setup in the Classic Builder?

How to change to classic builder? May I have the screen shot?

 

[Preeti Paryani]

Hello @david,

You would have to create a new workflow for that.

 

[david]

Hello @david,

You would have to create a new workflow for that.

Just followed your instructions on classic workflow and it did not work. https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY0MDYzNzA0MzE1MjZjNTUzMDUxMzUi_pc

 

[Preeti Paryani]

Hello @david,

Could you please share the workflow where you were able to capture responses from Novocall using the Pabbly webhook?

. When I did a custom webhook form Novocall to Pabbly it worked smoothly.

 

[david]

Hello @david,

Could you please share the workflow where you were able to capture responses from Novocall using the Pabbly webhook?

This Pabbly Webhook works but native Novocall did not work: https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjYwNTY0MDYzNzA0MzU1MjY1NTUzMzUxM2Ei_pc

 

[ArshilAhmad]

The native Novocall application works exactly the same way as Webhook by Pabbly. Both simply provide a webhook that needs to be connected to your Novocall account, and if Novocall sends data to the webhook, it will appear in the response. The native application only displays the instructions on how to connect your Novocall account.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

 

[david]

The native Novocall application works exactly the same way as Webhook by Pabbly. Both simply provide a webhook that needs to be connected to your Novocall account, and if Novocall sends data to the webhook, it will appear in the response. The native application only displays the instructions on how to connect your Novocall account.
View attachment 61440

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

I've followed the instructions and set up the webhook to both.

Native Novocall app - did not work, please investigate.
Custom Webhook - it works

 

[Soumya Tripathi]

Hello @david
Could you please share the screenshots of both the webhook URLs that you have added in the Novocall application? Also, please confirm whether the Novocall application supports multiple webhooks from one account or only a single webhook URL.

This will help us identify the issue more accurately and provide an appropriate solution.

 

[david]

Not working Novocall native webhook from Pabbly: https://connect.pabbly.com/workflow/sendwebhookdata/IjU3NjYwNTY0MDYzNzA0MzE1MjZjNTUzMDUxMzUi_pc

Not working webhook from screenshot: https://connect.pabbly.com/workflow/sendwebhookdata/IjU3NjYwNTY0MDYzNzA0MzE1MjZjNTUzMDUxMzUi_pc


Working custom webhook from pabbly: https://connect.pabbly.com/workflow/sendwebhookdata/IjU3NjYwNTY0MDYzNzA0MzU1MjY1NTUzMzUxM2Ei_pc

 

[Soumya Tripathi]

Hello @david
Thank you for bringing this to our attention. We have forwarded the issue to our team for further review. However, since the Webhook By Pabbly trigger application is working for you, we recommend continuing to use it for the time being.

 

[david]

Hello @david
Thank you for bringing this to our attention. We have forwarded the issue to our team for further review. However, since the Webhook By Pabbly trigger application is working for you, we recommend continuing to use it for the time being.

Please update me on the native app because there are some functions only the native Nococall would work that the custom webhook is unable to achieve.

 

[ArshilAhmad]

Please allow us some time. Our team will get back to you with an update soon.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support