OpenAI file attachment

[Preeti Paryani]

Hello @quantum.je

Upon investigation, we have identified that there are currently issues affecting the OpenAI API, which may be causing the problems you are experiencing. For more information on the official errors and ongoing issues, please refer to the following documentation - https://status.openai.com/.

We recommend attempting your actions once the API is stable. We are also encountering the same errors on our end and will continue to monitor the situation closely. Rest assured, we will keep you updated as the API stabilizes.

Thank you for your understanding and patience.

 

[quantum.je]

Hello @Preeti Paryani,

I checked the page [https://status.openai.com/](https://status.openai.com/) and indeed saw the following message:

**File upload failing for API and ChatGPT users**
*Resolved - This incident has been resolved.*
*Jan 22, 11:08 PST*
*Monitoring - A fix has been implemented, and we are currently monitoring. We will provide an update once we have confirmed the issue has been resolved.*
*Jan 22, 08:22 PST*
*Investigating - We are currently investigating an issue where file uploads are failing for some users.*
*Jan 22, 07:59 PST*

I wonder if the issue has indeed been fully resolved. Additionally, before this incident, was it already possible to send files via Pabbly Connect to OpenAI? This functionality could be incredibly useful and worth exploring further.

Thank you for your insights!

 

[Preeti Paryani]

Hello @quantum.je,

Sure, please take your time to monitor the functionality and ensure everything is working smoothly. And yes, it is indeed possible to send files to OpenAI via Pabbly Connect. However, if there are any issues with the OpenAI API itself, such as the one you observed earlier, it may lead to failures in achieving this.

 

[quantum.je]

Hello @Preeti Paryani,

I have re-tested the functionality, but unfortunately, I am still unsuccessful. Perhaps I may have made an error in my workflow. If someone could review it, I shared it at the beginning of this discussion for reference.

Would it be possible for the Pabbly team to create a video tutorial showcasing this workflow? At the very least, having a tutorial directly from your team would provide proof that it works as intended.

Thank you for your assistance!

 

[Preeti Paryani]

Hello @quantum.je,

While attempting to perform the action, we encountered some errors. Our team is currently investigating the issue, and we will provide you with updates as soon as possible.

Thank you for your patience!

 

[Preeti Paryani]

Hello @quantum.je,

The issue we were facing has now been resolved. Our team attempted the same action, and it worked for us. However, after checking the custom API calls in your account, it appears that the files aren't being uploaded even after receiving a "processed" status in the upload file action.

We have left the custom API action in your workflow for reference. Please refer to the attached video to see the process - https://drive.google.com/file/d/1hLwPki1fgezEm5PjDcEe0oMW41ThtKAk/view?usp=sharing.

We recommend contacting the OpenAI team regarding this issue as they are better positioned to assist you on this issue.

 

[quantum.je]

Hello @Preeti Paryani,

I followed the steps shown in the video—thank you for taking the time to create it, even though the audio quality was a bit challenging.

However, I still don’t understand why it’s not working on my end. This is getting beyond my expertise and the time I can dedicate to troubleshooting. It would be really helpful to have a proper tutorial and a shared workflow to clarify everything.

I've been a big fan of Pabbly for several years and have promoted it a lot in France, where it's not very well known. But at this point, I’m almost considering stopping and testing other platforms instead. I hope we can find a solution soon.

Thanks again for your support!

 

[Preeti Paryani]

Hello @quantum.je,

Thanks for your feedback!

We’ve escalated the tutorial request to our video team. As soon as we receive any updates, we’ll let you know.