pabbly connect down

[abhishekg]

Pabbly is up, however all leads came during time haven't been triggered yet, could you please confirm by when it will be resolved?

 

[Preeti Paryani]

Hey @abhishekg,

Thank you for checking in.

Please note that it can take some time for all the queued webhooks and poll-based data to get executed, depending on the volume in the queue. We request you to please wait for a while and continue monitoring the executions.

If you still notice that the queued executions are not triggering even after some time, kindly let us know, share the workflow URL, and we will be happy to look into it further.

We appreciate your patience and understanding.

 

[abhishekg]

Yes, can you please check once if these of my workflows have been triggered for leads which came during downtime:

Pabbly

connect.pabbly.com

Also, this workflow is sending reminders on wrong time, it has sent 2 hours to go reminder brefore 1 hour, Sharing task id for your reference:
IjU3NjUwNTY0MDYzNzA0MzU1MjZiNTUzMDUxMzE1MTYyNTQzNDBmMzci_pc

 

[abhishekg]

I noticed that some leads paid during downtime have not received confirmations yet

 

[Preeti Paryani]

Hey @abhishekg,

To help us verify this accurately, could you please share the details of the specific leads or payments that were received during the downtime and for which the workflow should have been triggered?

Kindly include any unique identifiers such as payment ID, lead email, phone number, timestamp, or order reference. These details will help us check the task history and confirm whether the queued data was processed by the workflow.

Once we have these details, we will review and update you accordingly.

 

[abhishekg]

I request you to check the records generated during the downtime....it would be great if done from your side,

please understand that if your software was down, you should be responsible to fix and trigger the webhooks affected during the downtime.

 

[abhishekg]

it would be difficult for me to find records as so many leads would have registered during downtime

 

[ArshilAhmad]

We understand that. We just need one or two email addresses of the leads that didn’t trigger the workflow, along with the exact time they were captured, so we can check them in the Task History. Rest assured that any queued webhooks will be sent.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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