Pabbly is not firing

[Clicknamics]

hello, is there a problem with Pabbly right now? The webhook is not capturing data from WooCommerce even if I set it correctly. This my workflow link https://connect.pabbly.com/workflow/sendwebhookdata/IjU3NjYwNTZiMDYzNDA0MzQ1MjY0NTUzMzUxM2Ei_pc

 

[Clicknamics]

This is from WooCommerce

 

[ArshilAhmad]

Hi @Clicknamics,

Please follow the exact steps given in the video shared below to setup WooCommerce as your trigger step.

 

[Clicknamics]

Yes that's how exactly I did what you show on the video and I did this setup many times and this is the only time when I click the recapture, its not getting the data and just keep loading. Please my recording https://www.loom.com/share/ad2e0c899298440cb559819370146a50?sid=d211d65b-9e1c-4fde-888a-86659f7bb5da

 

[Clicknamics]

You can also try to test to order here https://market.clicknamics.com/heart-health-silver-1month/

 

[Preeti Paryani]

Hello @Clicknamics,

Thank you for sharing the screen recording.

From what we observed, it appears that while the payment was attempted, the order was not fully created. This is likely because the payment method selected did not complete successfully. In the tutorial we shared, the payment method used was Cash on Delivery, which allows the order to be placed immediately without requiring payment confirmation.

We recommend trying to capture the response after completing a dummy payment using a method that ensures the order is fully processed. Once done, please let us know the outcome so we can assist you further.

 

[Clicknamics]

no, it works with my other automation even if the payment is not successful, it has a status anyway if it is pending or completed. it just happens that now it always loading for a long time and I believe this something to do with your update, I see that our account fonts is change, is there updated on your system?

 

[Preeti Paryani]

Hello @Clicknamics,

Could you please try creating a new workflow to capture the "Order Created" responses? We recommend removing the previously installed webhook from WooCommerce and setting up a new one.

After setting this up, please create a test order and observe if the trigger captures the response correctly. If the issue persists, kindly record the entire process, showing all the steps involved, and share the recording with us. This will help us better investigate and assist you further.