Pabbly is not firing

[Clicknamics]

hello, is there a problem with Pabbly right now? The webhook is not capturing data from WooCommerce even if I set it correctly. This my workflow link https://connect.pabbly.com/workflow/sendwebhookdata/IjU3NjYwNTZiMDYzNDA0MzQ1MjY0NTUzMzUxM2Ei_pc

 

[Clicknamics]

This is from WooCommerce

 

[ArshilAhmad]

Hi @Clicknamics,

Please follow the exact steps given in the video shared below to setup WooCommerce as your trigger step.

 

[Clicknamics]

Yes that's how exactly I did what you show on the video and I did this setup many times and this is the only time when I click the recapture, its not getting the data and just keep loading. Please my recording https://www.loom.com/share/ad2e0c899298440cb559819370146a50?sid=d211d65b-9e1c-4fde-888a-86659f7bb5da

 

[Clicknamics]

You can also try to test to order here https://market.clicknamics.com/heart-health-silver-1month/

 

[Preeti Paryani]

Hello @Clicknamics,

Thank you for sharing the screen recording.

From what we observed, it appears that while the payment was attempted, the order was not fully created. This is likely because the payment method selected did not complete successfully. In the tutorial we shared, the payment method used was Cash on Delivery, which allows the order to be placed immediately without requiring payment confirmation.

We recommend trying to capture the response after completing a dummy payment using a method that ensures the order is fully processed. Once done, please let us know the outcome so we can assist you further.

 

[Clicknamics]

no, it works with my other automation even if the payment is not successful, it has a status anyway if it is pending or completed. it just happens that now it always loading for a long time and I believe this something to do with your update, I see that our account fonts is change, is there updated on your system?

 

[Preeti Paryani]

Hello @Clicknamics,

Could you please try creating a new workflow to capture the "Order Created" responses? We recommend removing the previously installed webhook from WooCommerce and setting up a new one.

After setting this up, please create a test order and observe if the trigger captures the response correctly. If the issue persists, kindly record the entire process, showing all the steps involved, and share the recording with us. This will help us better investigate and assist you further.

 

[Clicknamics]

hi I did created new workflow but still problem persist

 

[Preeti Paryani]

Hello @Clicknamics,

Please provide us with the new workflow URL, that you have created so we can look into it.

 

[Clicknamics]

https://connect.pabbly.com/workflow/sendwebhookdata/IjU3NjYwNTZiMDYzMjA0M2Q1MjY4NTUzNTUxMzYi_pc

 

[ArshilAhmad]

Pabbly

connect.pabbly.com

Based on your Task History, your workflow appears to be triggering now.

 

[Clicknamics]

Yes, but my concern is when I re capture the workflow, this wont fire as I need to capture the correct SKU, if you notice the workflow stops at 2nd step.

 

[Clicknamics]

Please refer to this loom recording https://www.loom.com/share/ad2e0c899298440cb559819370146a50?sid=d211d65b-9e1c-4fde-888a-86659f7bb5da

 

[Preeti Paryani]

Hello @Clicknamics,

Thank you for sharing the Loom video. However, it appears that the video is currently inaccessible on our end.

Could you please recheck the sharing settings and provide an updated link with public or unrestricted access? Once we’re able to view it, we’ll be in a better position to assist you further.

Looking forward to your updated video.

 

[Clicknamics]

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[Preeti Paryani]

Hello @Clicknamics,

Thank you for sharing the screen recording.

Based on the recording, it appears that the webhook has been waiting for a response for an extended period and may have expired. We recommend creating a new workflow from scratch, capturing the webhook response again, and monitoring the Task History to see if the issue persists.

If the problem continues, please share the URL of the new workflow along with a complete screen recording of your workflow setup process. This will help us investigate the issue more effectively and provide accurate assistance.

Looking forward to your update.

 

[Clicknamics]

Hello, please check the recording https://www.loom.com/share/360cfb71785c47faa4bda56229077bfa?sid=3fda129d-b724-426a-b662-139766ed3262
This is the workflow link https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZiMDYzMDA0MzU1MjY1NTUzMDUxMzEi_pc

 

[Preeti Paryani]

Hello @Clicknamics,

Thank you for sharing the Loom video. However, it appears that the video is currently inaccessible on our end.

Could you please check the sharing settings and provide an updated link with public or unrestricted access? Once we’re able to view it, we’ll be in a better position to assist you further.

Additionally, if possible, we’d appreciate it if you could either:

• Join us for a quick meeting, or
• Share the complete details of the issue in writing,

This will help us resolve the matter more efficiently and in a timely manner.

Looking forward to your response.

 

[Clicknamics]

Ok can we schedule a meeting?