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Pabbly Template

But its been more than 24 hours and they are still not approved, and plus i consumed all my free tasks, is it because if this that i am unable to see the template's approval?
 

Preeti Paryani

Moderator
Staff member
Pro Member
Hello @Shyambhai Yoga,

Upon reviewing your workflow, we found that the error occurred due to an expired access token.

1745050498007.png


To resolve this issue, you’ll need to re-establish your connection with WhatsApp. You can refer to this tutorial to guide you through the process.

 

Preeti Paryani

Moderator
Staff member
Pro Member
Hello @Shyambhai Yoga,

If your WhatsApp message templates are not getting approved, it’s usually due to policy violations, unclear messaging, or formatting errors (like incorrect variable usage or unsupported promotional content). Please make sure your templates strictly follow Meta’s Messaging Policy.

As for sending messages via Pabbly using Meta's WhatsApp Cloud API, you’ll need to add a payment method during Meta configuration.
 
Okay so, we will have to add funds in meta, for messages to be sent? Also may I know what will the charges be? How much will it cost for sending one message? Beacuse we are not using it for promotions or marketing, we are using for a different purpose, so is there a different free api that we could use instead of meta?
 

Preeti Paryani

Moderator
Staff member
Pro Member
Hello @Shyambhai Yoga,

Yes, you’ll need to add funds to your Meta account, as WhatsApp messaging via the Cloud API is a paid service. Charges apply regardless of use case and depend on the conversation type and the recipient's country.

You can check the exact pricing here:
https://developers.facebook.com/docs/whatsapp/pricing/

There’s no free API alternative—whether you use Meta’s Cloud API directly or through any platform, charges will apply since all use the same backend.
 
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