Pabbly thankyou page issue - undefined (reading 'subscription')

[rajbirsoftobizdev]

Hi Team,

I am facing some issue on Pabbly thankyou page as user successfully pay from the checkout page and subscribed successfully on the pabbly. Once user redirects to the thankyou page then it shows the blank screen. If we check console error then it shows
Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'subscription')


Kindly have a look and share your thoughts on it how we can resolve this

Thanks

 

[Matt Randall]

I am having the same problem

 

[PabblyMember2]

Hi,
We are looking into the issue and revert you back ASAP.
Thanks!

 

[PabblyMember2]

Hi @rajbirsoftobizdev ,
Please provide your registered email id with Pabbly, so that we can check for the issue and resolve it.

 

[Matt Randall]

[email protected]

 

[Matt Randall]

We have isolated the thank you page issue to having a blank value in the charge for the trial period when editing the product plan.

 

[rajbirsoftobizdev]

@Akanksha Jain The issue occurs once we keep the free trial price blank. If we add $ 0.5 in the free trial then it works fine and shows the thank you page perfectly. However, we would like to provide a trial period free of cost, therefore, the trial price should be 0 which is not advisable as per pabbly validations.

I am attaching the screenshots, please have a look.

 

[PabblyMember2]

Thanks for your prompt response. We are testing for the issue and will revert you back with the resolution.

 

[rajbirsoftobizdev]

@Akanksha Jain
Here is the registered email Id with Pabbly:
[email protected]

 

[rajbirsoftobizdev]

@Akanksha Jain Please let us know in case you require any information from our side.
Thanks

 

[rajbirsoftobizdev]

Hi @Akanksha Jain
Can we have any update?

 

[rajbirsoftobizdev]

@Pabbly Team

 

[PabblyMember2]

Hey,
Our team is still working on the issue but will finish in no time. We will update you as soon as we resolve it.
Thanks in advance for your patience.

 

[PabblyMember2]

Hi Rajbir,
Our team has now fixed the issue and request you to please check it on your end.
Thanks!

 

[rajbirsoftobizdev]

@Akanksha Jain Thank you for getting it done.