Pabbly to HubSpot - Contacts going to Quarantine.

[AbarnaNBH]

Hi All,

Currently, we have a few workflows that capture leads from 3 different websites. Pabbly via email parser then creates a contact in HubSpot with this data - that all works perfectly, but all of the contacts go into Quarantine. The only way to get out of quarantine is for the new contact to respond to a one-to-one email.

Quarantined contacts and lists

Learn what it means when one of your lists is quarantined in HubSpot, and what you should do next to improve the health of your lists and protect your sending reputation.

knowledge.hubspot.com

I have spoken to HubSpot and they have said this is how their system works, But are you able to advise if there is anything from Pabbly side of things that can fix this and stop the contacts from going to quarantine?

We have a form that is capturing the same details on a different site that is using a HubSpot form and these contacts do not go to quarantine. We are not able to use a HubSpot form on these other external pages.

Any suggestions or advice besides what HubSpot has suggested?
Cheers Amanda

 

[Subin]

Hey @AbarnaNBH !

We checked the concern with the tech team and we received a word from them, that we support and work according to the API Docs of HubSpot, and any features or functions they have been supported by us.

Any functionality or any feature which they have in native cannot be changed by us.

So if they have mentioned something, then there is no workaround for it to be achieved.

Hope, we have mentioned your query.