Pabbly X WATI integration and time delay issue

[heypkay]

Hi, I've setup a workflow which triggers a follow up message after 4 hours of someone signing up on my landing page with their details. Now, everything is set-up and looks fine inside pabbly. But the issue that I'm facing is the WATI message is being sent at the time when the person is signing up and not after 4 hours. I've set-up a time delay and changed the time to add 4 hours in the time when the event is created.

Can someone help me fix this? I first tought it was a WATI issue but now I think it has to do something with the pabbly trigger not working/delaying the time by 4 hours.

Let me know if you need any more information from me to guide me further.

thanks.

 

[Pabblymember11]

Hey @heypkay

Since the Delay action step is not set up after the trigger event before the WATI action step it will send the message instantly.

 

[heypkay]

Hi, there are in total 3 messages that I want to send - one instantly, one after 4 hours and one after 20 hours. And at the same time, I want to filter them so that they aren't sent out between 11 pm to 8 am.

Check the screenshot, after the initialy trigger event, I've added change date/time (step 2) to add 4 hours in the time and then created a flow that filters non-working hours and working hours to sent out the message.

Let me know if this helps you to find me a solution?

thanks.

 

[Pabblymember11]

Hey @heypkay

You can refer to the following thread on how you can run tasks only during working hours.

How can I run task only during working hours? [Conditional/filters]

Hi there! I am new here at Pabbly because of the new and wonderfull Whatsapp Cloud API module... and I would like to run the whatsapp messages only during working hours. How can I do that? Thank you!

forum.pabbly.com

Kindly try this on your end and let us know if that works for you.