Razorpay Gallabox Integration

[tradingcritiqueus]

Hi,

I'm trying to integrate Gallabox to send WhatsApp message on making successful payment through Razorpay. The responses are recieved from razorpay. But, the Gallabox integration shows zero template, even though I've 4 approved WhatsApp templates on Gallabox.

Please let me know how to fix it. Thanks in advance.

 

[Hrishabh.pabbly]

@tradingcritiqueus

In order to resolve the issue with Gallabox templates not appearing, please try creating a new connection with your Gallabox account inside the workflow and then check again if the templates load correctly.

If the issue still persists, kindly share the workflow URL with us so we can take a closer look.

Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're comfortable with this, kindly grant us permission by replying with the following:

You have my permission to log into my Pabbly Connect account and edit the workflow (If required). Here is the registered email address associated with it.

Looking forward to your response so we can help you further.

 

[tradingcritiqueus]

Hi Hrishabh,

Its not working. I've created a new workflow. Here's the link. Associated email id - [email protected]. Please look into it as soon as possible. It is pausing us from running ads. Thanks in advance.

 

[Hrishabh.pabbly]

Hello @tradingcritiqueus,

Thank you for granting access.

We’ve reviewed your workflow and noticed that the Gallabox template dropdown menu is not displaying any templates. This can sometimes happen due to a temporary sync issue or account linkage.

For troubleshooting, please try the following:​

1. Turn off the “Map” toggle next to the template field in your Gallabox action step.
2. Manually paste the approved template ID into the template field.
3. Save and test the workflow again.

This helps bypass the dropdown and directly references your approved template.

Once you've tried this, kindly let us know the results. If it still doesn't work, we’ll explore further steps to assist you.