Ringcentral new sms trigger to to reply with a message from Google sheets.

[Melissa@TGG]

Hi. I'm trying to set up so that whenever I get a new RingCentral SMS saying "yes", the system will then lookup the sender's phone number from my Google Sheet, and then respond back with details from the google sheet. I did the following set of actions:

1 - Ringcentral new SMS trigger
2 - filter "yes"
3 - lookup value in google sheets
4 - send SMS via ringcentral to the sender

Step 4 is where I'm having problems as it Text Message box does not give options to map the data from Google Sheets. Please advise.

 

[ArshilAhmad]

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Make sure to click on 'Save & Send Test Request' to capture the response. Only then will you be able to map the data to the next step.