SALAD api - Error during audio processing: Duration information is missing in the audio file.

[autax]

Your Task History ID

IjU3NjYwNTZlMDYzMTA0MzQ1MjY4NTUzMDUxMzAi_pc

constantly getting this error - same file is transcribed correctly via happyscribe

 

[ArshilAhmad]

Hi @autax,

The file you were using for transcription wasn't publicly accessible. We have added a "Share File with Anyone in Shared Drive" action step to your workflow, which seems to have resolved the issue.

 

[autax]

seems the change has consumed all my task - can u pls have a look

 

[autax]

also still getting this error
Error during audio processing: Duration information is missing in the audio file.

 

[Preeti Paryani]

Hello @autax,

The Salad Transcription API does not support M4A file URLs, which is why you're facing this issue. Please try using a supported format instead. You can refer to the attached documentation for more details: https://docs.salad.com/products/transcription/transcription-overview.

Additionally, the task consumption has not been caused by the suggested step. Instead, the workflow has been triggered multiple times, leading to task exhaustion. To avoid any stoppage, we recommend purchasing a plan to ensure uninterrupted workflow execution.

 

[autax]

Hello @autax,

The Salad Transcription API does not support M4A file URLs, which is why you're facing this issue. Please try using a supported format instead. You can refer to the attached documentation for more details: https://docs.salad.com/products/transcription/transcription-overview.

Additionally, the task consumption has not been caused by the suggested step. Instead, the workflow has been triggered multiple times, leading to task exhaustion. To avoid any stoppage, we recommend purchasing a plan to ensure uninterrupted workflow execution.

HI pls note that the multiple executions were at 4.38 - i was noteven online then - i used may be couiple of 100 task sonly - pls have a look at the history - thanks

 

[autax]

They do support M4A as seen in the answere by one of their team

Q: Does it support ogg format?
pranavdbhattPLUSAug 14, 2024
Founder Team

Ericka_Aguilar
Aug 14, 2024
A: Great question! At this time, the only audio formats we support are AIFF, FLAC, M4A, MP3 and WAV.

 

[Fagun Shah]

They do not, if you are able to run the same api call with m4a in postman, then let me know -