Salesforce lead updated and SLA

[shaily]

Hi,
Which trigger we can use for salesforce lead update trigger.
In terms of some downtime at your end do you have some SLAs in place and TAT for resolving issues?

 

[Pabblymember11]

Unfortunately, our platform does not offer a Service Level Agreement (SLA). And on our platform, the Turnaround Time (TAT) is manageable and can be monitored to ensure the timely delivery of services.