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Setting an Infinity Label From A Gravity Form Submission


I've created a contact form with Gravity Forms that collects data on company size and industry. Inside Infinity I've created label attributes for each of these data points and would like Pabbly to add the labels to Infinity based on the field inputs the contact provides. I've looked over other threads in this forum, but I can't get any of the solutions listed to work and I'm not receiving any errors on my Pabbly workflow. Is there a specific format that I need to use to connect the fields inside of Pabbly? I'm currently using this format: ["Gravity Form Field Connection"]. I know this outputs a value and not an ID of one of my labels, but that's sort of the point. If the user inputs a new industry or company size, I'd like Infinity to create the new label or use one that already matches the current value.


Staff member
Hi @hortonsart,

To configure Infinity, you need to enter or map the ID associated with a specific 'Company Size' or 'Industry.' Currently, you are mapping the names of these fields, which will not work.

You can add two Lookup Tables into your workflow, serving as repositories for the IDs associated with 'Company Size' and 'Industry.' When a value is received from Gravity Forms, the Lookup Table will provide the corresponding ID for that specific value.

This workaround is applicable only to existing 'Company Size' and 'Industry' entries in your Infinity account; it does not facilitate the creation of new 'Company Size' or 'Industry' values. There is no workaround for creating new values.