Shopify V2 : Search Customer Not Working

[Matteo]

I'm trying to search for a customer using the "search customer" function.

But no matter which field I use—phone number, email, or name—it always returns 'not found'. Of course, I made sure that the customer exists and that everything is correct.

What am I doing wrong? This is the link to the flow: https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZhMDYzMjA0MzU1MjZjNTUzNzUxMzYi_pc

 

[ArshilAhmad]

Hi @Matteo,

Please establish a new connection with your Shopify account by following the steps in the video shared below and see if that resolves your issue. Kindly record your screen throughout the process and if the issue persists, share the video in this thread.